SAP Flow » CRM 7.0

Sanjeet Mall about SAP CRM 7.0 EhP1

Pavel — Thu, 17 Jun 2010 14:21:05 +0000

Gregor Wolf has posted on http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/19701 his interview with Sanjeet Mall – Vice President and Chief Solution Architect for SAP CRM.

He gives more information about new features and innovations in SAP CRM 7.0 EhP1.

It’s definitely worth seeing.

CRM Campaing contact list overview

Pavel — Mon, 19 Apr 2010 15:22:45 +0000

To display overview of all the target groups and mails included in a campaign use transaction:

CRMD_EMAIL_LIST

You will get to overview of the campaigns run on the server and the number of e-mails, that are coming with each of the campaigns affected.

SAP CRM Campaign Automation Error

Pavel — Mon, 19 Apr 2010 14:20:45 +0000

If you try tu run campaign automation on SAP CRM Web AS, you may get an error saying “[campaign name]:Campaign has not started”.

As this is really not very helpful and there are no details included, there is a solution.

In transaction SPRO go to IMG -> CRM -> Marketing -> Marketing Planning and Campaign Management -> Campaign Automation

There are three important task to be customized:

1.Maintain standard settings for SAP business flow
2.Implement workflow assignment
3.Implement workflow customizing

In the last one, make sure, that all workflows are set to “General task” (so that anybody can run them).

It should look like on this picture:

That’s it – try running the campaing once again.

Pavel

SAP CRM 7.0 – Marketing End-to-End Videos: Part I – Part V

Pavel — Tue, 13 Apr 2010 13:39:57 +0000

To help provide an overview of the key capabilities that are supported by SAP CRM Marketing and how they can support marketers, I have created these 5 end-to-end videos. The videos should help those wanting to get an entry level overview of SAP CRM direct marketing functionality and how it is integrated with the customer facing interaction channels of SAP CRM.

SAP CRM 7.0 – Marketing End-to-End Videos: Part I – Part V